Summary of Customers’ Rights and Responsibilities

Suburban Natural Gas Company (“Suburban”)

 

Learn more about your rights as a utility customer by reading the full booklet.

Rights and Responsibilities Include:

  • Service Installation
  • Security Deposits
  • Billing
  • Payment Plans
  • Low-Income Assistance
  • Disconnection and Reconnection of service
  • Meter Reading and Testing
  • Usage and Payment History
  • Natural Gas Safety, (call-before you dig: 8-1-1)
  • Maintenance of Customer-Owned Service Lines
  • Employee Identification
  • Rate Information and Alternatives
  • Privacy Rights
  • Complaint Procedures: 

If your complaint is not resolved after you have called Suburban, or for general utility information, residential and business customers may contact the public utilities commission of Ohio (PUCO) for assistance toll-free at 1-800-686-7826 (toll free) from eight a.m. to five p.m. weekdays, or at http://www.puco.ohio.gov.  Hearing or speech impaired customers may contact the PUCO via 7-1-1 (Ohio relay service)

 

The Ohio consumers’ counsel (OCC) represents residential utility customers in matters before the PUCO.  The OCC can be contacted at 1-877-742-5622 (toll-free) from eight a.m. to five p.m. weekdays, or visit http://www.pickocc.org.

 

You may review a copy of the minimum Gas Service Standards on the Public Utilities Commission of Ohio (PUCO) website at http://www.puco.ohio.gov, or obtain a copy by calling the PUCO at 1-800-686-7826, weekdays 8:00 a.m. – 5:00 p.m.  Hearing or speech impaired customers may contact the PUCO via 7-1-1 (Ohio relay service).

 

Customer Choice is not offered by Suburban Natural Gas Co.  

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