Customer Service

 

 

Residential Application for Gas Service

To request service, call us at 740-548-2450 in Central Ohio or 419-655-2345 in Northwest Ohio. Please be advised that it may take up to five business days for your new service to begin.

If the name of the person applying for service is different from the name to be billed for the services, we might require the applicant to fax copies of identification. If you were formerly our customer and you owe an outstanding bill from your previous account, you must pay the bill or make payment arrangements before new service can be established.

Installation of New Service

If you wish to have natural gas service installed or upgraded at your home or business, we will strive to complete installation within five business days if no new pipelines are required, or within 20 business days if the request requires installation of the service line and meter, or by the requested installation date if the date is later.

If your request requires extending the main line, we will contact you within 30 days of your request with an estimate of the cost of the extension and the amount of the deposit, if any is required. We’ll also provide an estimated date for completion of the main line extension.

e-dig is a ticket entry program for single non-emergency locates.